The Art of ANDREW SEBASTIAN KWAN

Store Policy

Payment

Orders are processed safely through Paypal.

Shipping Policies

We ship WORLDWIDE and are not responsible for customs/duties charges. 
For more information on customs and duties charges, please contact your local customs office.

Before placing your order, please make sure that your shipping address is correct. 
Buyers will be responsible for all extra shipping charges in case of listing an incorrect address.

Print shipments are sent Canada Post Expedited Parcel. Please allow 10-14 days for delivery within North America and 2 - 4 weeks for delivery on international orders.

Cancellations

All sales are final, including Pre-Orders. No exceptions.

Returns & Damages

We do not accept returns or exchanges, unless the item arrives damaged or you recieve an incorrect item. If that's the case, please contact me HERE within 3 days of receiving the shipment. Please follow the instructions that will be provided carefully. Refunds will be processed within 1-2 days of receiving the damaged item. Buyer pays return shipping. In the case of an incorrectly shipped item, we will reimburse shipping up to the amount of $15 CAD. We are not liable to reimburse any additional expenses that come from lost packages that were to be returned to our office in any scenario. A 15% restocking fee may be required for lost goods in some scenarios. Exchanges will be processed within 1-2 days of receiving the incorrectly shipped item.

All content of this website including text, graphics, drawings, and paintings, is property of Andrew Sebastian Kwan and is protected by Canada and international copyright laws. 

 

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